This Refund Policy explains how refunds work for paid SellMira services, including Human Profit Audit.
SellMira is operated by Naveed Ahmed ("SellMira", "we", "us", or "our").
For refund questions, contact:
support@sellmira.com
1. Scope
This Refund Policy applies to paid SellMira services, including Human Profit Audit checkout when it is available.
Free calculators, AI Profit Review during beta, sample reports, guides, and waitlist forms do not require payment and are not covered by refund rules.
If SellMira later introduces subscriptions, Shopify app plans, or other paid products, those services may have separate refund, cancellation, or billing rules shown at checkout or in account settings.
2. Human Profit Audit Refund Rule
For paid Human Profit Audits, the default refund policy is:
- Refunds may be available if audit work has not started.
- Once audit work has started, the fee may become non-refundable.
- Once a report, review, written analysis, or similar audit output has been delivered, the fee is non-refundable.
- If a different refund rule is shown at checkout, that checkout rule will apply.
Human Profit Audit is a manual review service. It is not a guarantee of profit, sales growth, ROAS improvement, advertising performance, or business outcome.
3. When a Refund May Be Available
A refund may be considered when:
- You paid for a Human Profit Audit but audit work has not started.
- The checkout was duplicated by mistake and only one audit is needed.
- SellMira cannot reasonably provide the paid audit service.
- A payment issue needs manual review and no audit work has started.
Refund approval depends on the order status, whether work has started, whether any report or written review has been delivered, and the details of the request.
4. When a Refund Is Usually Not Available
A refund is usually not available when:
- Audit work has already started.
- A written report, review, analysis, or recommendation has been delivered.
- You disagree with the audit outcome, diagnosis, recommendation, or business interpretation.
- Your business result, profit, ROAS, sales, or ad performance does not improve after the audit.
- You submitted incomplete, inaccurate, or misleading information that affected the review.
- The refund request is made after the service has already been fulfilled.
SellMira provides informational review and decision-support. It does not provide guaranteed business results.
5. Payment Provider Processing
Payments may be processed by Paddle or another disclosed third-party payment provider.
Refunds, if approved, may be processed through the same payment provider and returned to the original payment method where possible.
The time it takes for a refund to appear can depend on the payment provider, card issuer, bank, wallet, country, currency, and payment method.
SellMira does not control bank or card issuer processing times.
6. Failed, Duplicate, or Unclear Payments
If a payment fails, is canceled, is duplicated, appears unclear, or is delayed in confirmation, SellMira may review the order before starting audit work.
If you believe you were charged more than once, contact us with:
- Payment email
- Order reference, if available
- Payment receipt or transaction reference
- Date and approximate amount paid
Do not send full card numbers, passwords, private keys, or sensitive financial information through email, forms, AI prompts, or support messages.
7. Chargebacks and Disputes
If you open a chargeback, payment dispute, or reversal request with your bank, card issuer, wallet, or payment provider, SellMira may pause the related audit work while the dispute is reviewed.
If a payment is reversed, disputed, or refunded, SellMira may cancel or stop the related paid service.
Please contact us first where possible so we can review the order and avoid unnecessary delays.
8. How to Request a Refund
To request a refund, email:
support@sellmira.com
Include:
- Payment email
- Order reference, if available
- Reason for the refund request
- Any relevant receipt or transaction reference
We may ask for additional information to verify the payment and review whether audit work has started.
9. Changes to This Policy
We may update this Refund Policy from time to time.
The updated policy will be posted on this page with a new "Last updated" date.
Refund rules shown at checkout or required by applicable law may override the default policy above.
10. Contact
For refund questions, contact:
SellMira
Operated by Naveed Ahmed
Email: support@sellmira.com